Synthflow AI Unveils WhatsApp Business Calls Integration
On October 22, 2025, Synthflow AI, a prominent platform specializing in enterprise voice AI, introduced a significant update: the integration of WhatsApp Business Calls. This development aims to streamline communication for businesses, allowing them to leverage the world’s leading messaging app to handle customer interactions more effectively. Historically, managing WhatsApp voice calls at scale has posed challenges for businesses due to staffing limitations, operational hours, and fragmented communication channels. With this new feature, Synthflow addresses these issues, enabling organizations to guarantee every call is answered around the clock, thereby enhancing reliability, security, and intelligence in customer service.
24/7 Customer Support with Intelligent Automation
The integration facilitates seamless interaction for enterprises, allowing them to manage both traditional phone calls and WhatsApp voice calls within a unified workflow. This system simplifies operations by ensuring a consistent memory and compliance framework across platforms. Hakob Astabatsyan, the CEO and co-founder of Synthflow, emphasized that businesses today require more than just an additional communication channel; they need a cohesive approach across all customer interactions. By incorporating voice AI agents into WhatsApp, companies can provide secure and personalized service on a platform that millions of customers already utilize daily.
Moreover, the integration is designed to be compliant with industry standards, including SOC 2, HIPAA, and GDPR, and is compatible with over 200 customer relationship management systems, contact center as a service solutions, and calendar applications. This extensive connectivity allows businesses to automate workflows comprehensively, ensuring customers receive high-quality service while benefiting from a user-friendly, no-code setup that can be implemented quickly.
Transforming Customer Experience through AI
According to Astabatsyan, over one billion businesses are currently using WhatsApp for commercial purposes, and a significant percentage of consumers—68%—report that it is their preferred method for contacting companies. This trend highlights WhatsApp’s potential to strengthen connections between businesses and their audiences. By enabling AI agents on this platform, Synthflow allows businesses to offer 24/7 customer support, facilitating natural, conversational interactions in more than 30 languages.
With the launch of this integration, Synthflow is set to revolutionize the way businesses engage with customers over WhatsApp, turning a previously underutilized channel into a reliable extension of their customer service operations. As organizations adapt to this innovative approach, they can expect to enhance the overall customer experience while optimizing their operational efficiency.
About Synthflow AI
Founded to simplify the deployment of voice AI agents, Synthflow AI specializes in automating phone communications across various sectors, including contact center operations and business process outsourcing. Recognized as a leader in the AI agents space, Synthflow serves over 1,000 clients, reflecting a broader industry transition towards sophisticated conversational AI solutions. The market for such technologies is projected to reach an impressive $168.2 billion, underscoring the growing demand for accessible and effective customer engagement tools. For additional details, visit www.synthflow.ai or contact press@synthflow.ai for media inquiries.
Related
