Inoria, a CallTower company, announced its participation as a Silver sponsor at Genesys Xperience 2025, a major customer experience event taking place September 8-10 in Nashville, Tennessee. The event brings together industry leaders to explore advancements in AI, cloud, and digital technologies.
Inoria plans to demonstrate how its combined solutions provide tangible business results. The company will showcase its integrated contact center, unified communications, and Conversational AI (CAI) solutions, emphasizing their ability to modernize operations and enhance customer experiences.
Joe Bigio, SVP of CCaaS & AI Solutions at Inoria, expressed enthusiasm about the sponsorship, highlighting the increased flexibility, powerful integrations, and global infrastructure access available since joining CallTower. He noted these advantages boost both innovation and cost efficiency.
This year’s Genesys Xperience marks a significant return for Inoria, now operating under the CallTower umbrella following a recent acquisition. The combined entity offers a comprehensive, end-to-end solution, merging contact center expertise with unified communications and collaboration technologies. This integration allows organizations to scale operations more efficiently and deliver personalized service.
As a Genesys Premier Partner, Inoria offers tailored solutions designed for rapid deployment and long-term value. The company’s success is reflected in its recent awards: the 2024 Genesys North America Canada Partner of the Year and the 2025 Genesys Partner of the Year in the High Growth category.
Inoria‘s expanding Conversational AI practice and comprehensive services provide end-to-end support, encompassing consulting, design, implementation, optimization, and ongoing operations. This holistic approach ensures sustained customer experience success.
CallTower‘s extensive network of 15 global data centers enables secure, high-performance communications and delivers significant cost savings. The combined strengths of Inoria and CallTower create a unique offering: deep customer experience expertise paired with a full suite of cloud-based communication and collaboration tools, further enhanced by Inoria‘s growing CAI capabilities.
Bigio emphasized that the companies’ focus extends beyond technological integration; it’s about aligning technology with specific business needs. Their goal is to help organizations simplify operations, accelerate return on investment, and create future-proof customer experience strategies.
Attendees can visit Inoria and CallTower at booth #S5 in the expo hall to learn more. Further information about the Genesys Xperience 2025 event is available on the event website.
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